Show Side Menu

Appointments

All Surgeries are by appointment only.

To make a same day appointment to see a GP; the phone lines for Darnall open at 8.00am and Richmond's open at 8:30am.

For a pre-bookable, nurses, healthcare assistant and all other appointments, please call either surgery after 11am and our reception team will be happy to help.

It is very important that you keep to your appointment. If you are unable to do so, you must inform the surgery at your earliest possible convenience if you cannot keep your appointment. Failure to inform us,  may result in removal from the practice list.

We now offer an online service where you can make/cancel appointments with a GP, order repeat medication and also view test results online!

To sign up, all you will need to bring is photo ID to the reception desk and we will print you a username and password off.

There is also an app for the online services that is compatible with smartphones!

Satellite Hubs

If it is deemed appropriate, you may be offered an appointment at one of six GP access centres across Sheffield.

These are located at:

  • Woodhouse Surgery
  • Sloan Medical Centre
  • Crookes Practice
  • Flowers Health Centre
  • Palgrave
  • Burncross Surgery

The Satellite hubs have now given surgerys access to make appointments with Practice Nurses and Health Care Assistants; If you are not able to make it to surgery during our regular opening hours, this may be a suitable alternative for you. Please speak to one of our receptionists for more information.

 

Opening times: 18:00 – 22:00 weekdays and 10:00 – 18:00 on weekends.

 

Care Navigation

Please note that from the beginning of July 2018, the receptionists have been instructed by managment and the GP's to ask each patient for a breif desciption when they are booking in for an appointment.

This process is called care navigation. 

Why do we need care navigators?

A recent study by the NHS Alliance found that across the country, 27% of GP appointments could potentially be seen more quickly by other healthcare professionals, including nurses or pharmacists, or simply didn’t need an appointment. By helping signpost people, care navigators are reducing reliance on GPs and making the most of the resources available in healthcare.

 

How does this benefit patients?

With care navigators, patients are more likely to see the right person, first time, and may be seen sooner than they would if they see a GP. The patient can better understand their options and have more choice, and may avoid travelling to the surgery unnecessarily.

 

What sort of questions might I be asked?

The questions that you are asked help the care navigator to ensure patients are seeing the most appropriate healthcare professional for their problem as a doctor is not always suitable.
Could I take a breif description about what you would like to see the GP for today?
To ensure you are booked in appropriately, would you mind saying what the appointment is for?

 

What if I don’t want to tell them anything?

All staff are trained and uphold the same principles of confidentiality, but if you’d rather not give any information to the care navigator, that’s fine. Just tell them that you would rather not talk about it and they can book you the most appropriate appointment based on the information they have. You will not be pressured into giving any information you aren’t comfortable giving.

 

Are you trying to stop people from seeing GPs?

This isn’t about stopping people from getting the care they need; it is about helping patients find the right service to be seen quickly by the right person. This might mean seeing a GP, pharmacist, nurse or another healthcare professional. It can often be as frustration for the GP staff (including the Receptionists) as it is for the patient if we can’t get you an appropriate appointment in a timely manner. 

 

What about patient confidentiality?

All practice staff take data protection and patient confidentiality very seriously, so whilst you may notice that your local GP receptionist asks you a few more questions, you needn’t worry, they’re just helping get you right care, from the most appropriate member of the General Practice team.

 

What alternatives to a GP might be offered?

Depending on the information given and a patient’s condition, you may be better off seeing a practice nurse, pharmacist, councillor, physio, walk in centre, minor injuries unit, optician, midwife or dentist. For some cases, such as test results or x rays, you may not need an appointment.

 

Your Neighbourhood Professionals. Just a Click Away!
Darnall Health Centre - 2 York Road, Sheffield , S9 5DH
Richmond Surgery - 400 Richmond Road, Sheffield, S13 8LZ
  • Telephone 0114 239 5243
Website supplied by Oldroyd Publishing Group
Your Neighbourhood Professionals. Just a Click Away!
Back to top