Published on 10th Apr 2024
Now, to get an appointment a team of clinicians will go through your symptoms and will make sure you get the help you need as fast as possible.
We have been asking for feedback from patients to make sure that this new approach is meeting your needs.
Here are answers to some of the frequently asked questions we have received from patients about this new system.
If you're living with type 1 or type 2 diabetes and plan to fast during the holy month of Ramadan, this free online course will help you to prepare and support you to stay healthy and manage your diabetes safely during this time.
Diabetes UK also has lots of really helpful information on their website to support you during Ramadan (available in Urdu, Bengali, Arabic and English).
Anyone experiencing diabetes-related complications should seek urgent medical advice when they need it.
The way you book appointments is changing. From Wednesday 3rd January 2024 you will need to be taken through our triage system which is designed to make sure you get the help you need as fast as possible. The triage system means that a team of clinicians will assess your symptoms before giving you an appointment based on your clinical need rather than the time that you contact the surgery. That means that we have done away with the 8.30am rush for appointments! You can call or book online at any time during the day and we can make the appropriate appointment for you.
You can book online using the Anima online triage system: Register or Login
Call the practice to be taken through the triage process by one of our team: 0114 233 2803
You will have some new ways that you can book an appointment with us through our website but, don’t worry, you can still telephone us or visit the practice if that is what you would prefer.
The biggest benefit is that these changes will mean there will be no more “morning rush” to queue on the telephones. No matter what time you contact us all our appointments will be prioritised by our clinical team based on medical urgency.
Other changes will include:
Anima will be launched on Wednesday 3rd January. As with any new system we may experience teething challenges, but we aim to keep those to a minimum. For more information on Anima please visit https://www.animahealth.com/patients.
You will need to register to use Anima
https://patients.animahealth.com/signIn
We will send you a message close to when the new system is available to use.
Visit https://www.animahealth.com/patients
To register you will be sent a text message by the practice with a link to Anima. By clicking the link, you can set up an account by using an email address and creating a password. You will then be asked to verify email via the link sent. Then simply enter your own details Name, DOB, Sex, Postcode, Telephone Number, GP practice and NHS number if known. Once an account is created you can then submit you request to the practice.
We want to put an end to the 8am appointment lottery and to make it much easier for you to get the help you need.
That’s why we are making changes which will make getting an appointment easier and fairer.
What is changing?
We are always looking for ways to improve the experience of our patients.
At the moment some of our appointments are given out on a “first-come, first-served” basis to those who can call the practice each morning at 8am. It’s definitely not the best way of doing things.
That is why we are introducing a new booking system which will get you the help you need more quickly and conveniently. To make this happen we are introducing a new computer system called “Anima” and putting in place a specialist team of health professionals whose job will be to improve the process of getting an appointment at the practice.
We expect to make these changes by the end of this year and will keep patients updated as to our progress.
How will things change for me?
You will have some new ways that you can book an appointment with us through our website but, don’t worry, you can still telephone us or visit the practice if that is what you would prefer.
The biggest benefit is that these changes will mean there will be no more “morning rush” to queue on the telephones. No matter what time you contact us all our appointments will be prioritised by our clinical team based on medical urgency.
Other changes will include:
When will the new system be launched?
We plan to launch Anima from the beginning of December 2023. As with any new system we may experience teething challenges, but we aim to keep those to a minimum. For more information on Anima please visit https://www.animahealth.com/patients.
Do I need to do anything?
You will need to register to use Anima
https://patients.animahealth.com/signIn
We will send you a message close to when the new system is available to use.
Visit https://www.animahealth.com/patients
To register you will be sent a text message by the practice with a link to Anima. By clicking the link, you can set up an account by using an email address and creating a password. You will then be asked to verify email via the link sent. Then simply enter your own details Name, DOB, Sex, Postcode, Telephone Number, GP practice and NHS number if known. Once an account is created you can then submit you request to the practice.
Tell us what you think.
We believe that this new way to book an appointment will improve the experience for patients.
However, we want to understand your views so please take our short survey for patients.
We are delighted to announce that the PCS | North Darnall practice has achieved a Care Quality Commission (CQC) ‘good’ rating following a recent inspection.
The practice was inspected by the CQC, the independent regulator of health and social care in England, on 19 and 20 July 2023. Overall, the practice is rated as ‘Good’.
