We are really pleased to have received our results from this year’s national survey of GP patients. The survey is one of the ways we engage with patients, and we use the information it provides to help us improve the services we provide. Find out more about the all the different ways we get feedback from patients here.
The survey results show some areas for improvement, which we will be working on and report back in the coming weeks. However the practice overall satisfaction score has increase by a huge 12% in the past year, meaning we achieved a 70% satisfaction rate. We are also keen to support more patients to engage in future.
Read the full results below:
GP Patient Results North Darnall HC.pptx
Unions representing doctors in training have announced a number of strikes. Ambulance services, patient transport and NHS111 are not part of this industrial action.
Thank you.
This video is a useful watch for anyone nervous about attending a smear, it gives a walk through of what will happen.
Cervical screening is an important tool in the fight against cancer. With nearly 1 in 3 not attending their cervical screening test we want to share where to find information and support if you’re worried about cervical screening or your screening results.
What is cervical screening?
Cervical screening is a way of preventing cervical cancer (cancer of the cervix). It uses tests to find abnormal changes in the cells of the cervix.
The first part of cervical screening is to have a smear test. This is also called the cervical screening test.
We have more information about having a smear test.
How painful is a cervical screening (smear) test? Does it hurt?
A cervical smear test should not hurt, but sometimes it can feel uncomfortable. If you're worried about the test causing you pain, your GP or practice nurse can explain ways they can make the test easier for you.
What is a cervical screening (smear) test looking for?
A cervical screening test checks for abnormal cell changes in the cervix. Cervical cell changes are common, and often improve naturally. But sometimes these changes need treatment because there is a risk they may develop into cancer.
In England, Scotland and Wales, the sample is tested for a virus called HPV first. Samples that show high-risk HPV are then checked under a microscope for abnormal cells.
In Northern Ireland, the sample of cells are now also first tested for HPV.
The aim of cervical screening is to check for certain types of HPV and any abnormal cell changes early that might develop into cervical cancer if left untreated.
Do I need cervical screening if I’m a virgin or from the LGBTQ+ community
Cervical screening is for anyone who has a cervix, regardless of sexual orientation or gender identity. The aim of cervical screening is to check for certain types of HPV and any abnormal cell changes early that might develop into cervical cancer if left untreated. You can get HPV through:
You're still at risk of cervical cancer if:
If you've never had any kind of sexual contact with a man or woman, you may decide not to go for cervical screening when you're invited. But you can still have a test if you want to. If you would be happy to discuss it, making the practice aware of your decisions and reasons is helpful in ensuring we stop keep contacting you, and that we can understand the reasons people chose not to have screening.
If you're not sure whether to have cervical screening, please book an appointment to talk to our nurse.
If you are a trans man or non-binary person and have a cervix, you should have screening too. But, you may not be sent an invitation if you are registered as male with your GP. Tell your GP if you want to have cervical screening, so they can arrange regular tests for you.
You do not need cervical screening if you are a trans woman or were assigned male at birth.
Places to find out more
Cervical Screening Awareness Week (macmillan.org.uk)
Jo's Cervical Cancer Trust | Cervical Cancer Charity (jostrust.org.uk)
Cervical screening - NHS (www.nhs.uk)
Part of the reason of implementing total triage was to ensure that those that need treatment can access it as swiftly as possible. It also means that we now understand all the demand of patients and a clinician looks over the request. So if you are asked to wait 10 days for an appointment it's because a clinician has decided you are safe to do so. By asking you questions online or over the phone we are able to:
By doing all of this we have seen a dramatic improvement in the waiting times for appointments. The data below is published nationally and shows how we are over-achieving compared to the national average on patients getting appointments in 2 days and 14 days since we implemented the system.
We would like feedback from our patients around our new appointment system.
Please use the link below to let us know if you were able to get to see the person you wanted to at your last appointment.
Published on 10th Apr 2024
Now, to get an appointment a team of clinicians will go through your symptoms and will make sure you get the help you need as fast as possible.
We have been asking for feedback from patients to make sure that this new approach is meeting your needs.
Here are answers to some of the frequently asked questions we have received from patients about this new system.
If you're living with type 1 or type 2 diabetes and plan to fast during the holy month of Ramadan, this free online course will help you to prepare and support you to stay healthy and manage your diabetes safely during this time.
Diabetes UK also has lots of really helpful information on their website to support you during Ramadan (available in Urdu, Bengali, Arabic and English).
Anyone experiencing diabetes-related complications should seek urgent medical advice when they need it.
The way you book appointments is changing. From Wednesday 3rd January 2024 you will need to be taken through our triage system which is designed to make sure you get the help you need as fast as possible. The triage system means that a team of clinicians will assess your symptoms before giving you an appointment based on your clinical need rather than the time that you contact the surgery. That means that we have done away with the 8.30am rush for appointments! You can call or book online at any time during the day and we can make the appropriate appointment for you.
You can book online using the Anima online triage system: Register or Login
Call the practice to be taken through the triage process by one of our team: 0114 233 2803
You will have some new ways that you can book an appointment with us through our website but, don’t worry, you can still telephone us or visit the practice if that is what you would prefer.
The biggest benefit is that these changes will mean there will be no more “morning rush” to queue on the telephones. No matter what time you contact us all our appointments will be prioritised by our clinical team based on medical urgency.
Other changes will include:
Anima will be launched on Wednesday 3rd January. As with any new system we may experience teething challenges, but we aim to keep those to a minimum. For more information on Anima please visit https://www.animahealth.com/patients.
You will need to register to use Anima
https://patients.animahealth.com/signIn
We will send you a message close to when the new system is available to use.
Visit https://www.animahealth.com/patients
To register you will be sent a text message by the practice with a link to Anima. By clicking the link, you can set up an account by using an email address and creating a password. You will then be asked to verify email via the link sent. Then simply enter your own details Name, DOB, Sex, Postcode, Telephone Number, GP practice and NHS number if known. Once an account is created you can then submit you request to the practice.
We want to put an end to the 8am appointment lottery and to make it much easier for you to get the help you need.
That’s why we are making changes which will make getting an appointment easier and fairer.
What is changing?
We are always looking for ways to improve the experience of our patients.
At the moment some of our appointments are given out on a “first-come, first-served” basis to those who can call the practice each morning at 8am. It’s definitely not the best way of doing things.
That is why we are introducing a new booking system which will get you the help you need more quickly and conveniently. To make this happen we are introducing a new computer system called “Anima” and putting in place a specialist team of health professionals whose job will be to improve the process of getting an appointment at the practice.
We expect to make these changes by the end of this year and will keep patients updated as to our progress.
How will things change for me?
You will have some new ways that you can book an appointment with us through our website but, don’t worry, you can still telephone us or visit the practice if that is what you would prefer.
The biggest benefit is that these changes will mean there will be no more “morning rush” to queue on the telephones. No matter what time you contact us all our appointments will be prioritised by our clinical team based on medical urgency.
Other changes will include:
When will the new system be launched?
We plan to launch Anima from the beginning of December 2023. As with any new system we may experience teething challenges, but we aim to keep those to a minimum. For more information on Anima please visit https://www.animahealth.com/patients.
Do I need to do anything?
You will need to register to use Anima
https://patients.animahealth.com/signIn
We will send you a message close to when the new system is available to use.
Visit https://www.animahealth.com/patients
To register you will be sent a text message by the practice with a link to Anima. By clicking the link, you can set up an account by using an email address and creating a password. You will then be asked to verify email via the link sent. Then simply enter your own details Name, DOB, Sex, Postcode, Telephone Number, GP practice and NHS number if known. Once an account is created you can then submit you request to the practice.
Tell us what you think.
We believe that this new way to book an appointment will improve the experience for patients.
However, we want to understand your views so please take our short survey for patients.
We are delighted to announce that the PCS | North Darnall practice has achieved a Care Quality Commission (CQC) ‘good’ rating following a recent inspection.
The practice was inspected by the CQC, the independent regulator of health and social care in England, on 19 and 20 July 2023. Overall, the practice is rated as ‘Good’.
