Practice News

MH

#MentalHealthAwarenessWeek

We’re proud to support the Mental Health Foundation this Mental Health Awareness Week – 13 to 19 May. Join in and help to create a world with good mental health for all.
 
This year’s theme is movement: moving more for our mental health. Get involved by finding and sharing your moments for movement this Mental Health Awareness Week.
 
Find out more: mentalhealth.org.uk/mhaw
 

Published on 14th May 2024

Tell us what you think - new appointment system

We would like feedback from our patients around our new appointment system.

Please use the link below to let us know if you were able to get to see the person you wanted to at your last appointment.

Take the survey

 


Published on 10th May 2024

Eid picture

Wishing all our staff, patients and those celebrating a Happy Eid! 💙


Published on 10th Apr 2024

Answers to some of your questions about the new booking system.

We have made changes to the way you book an appointment. The aim is to make it easier to get an appointment and to do away with the 8.30am rush for appointments which is neither fair nor clinically appropriate.

Now, to get an appointment a team of clinicians will go through your symptoms and will make sure you get the help you need as fast as possible.

We have been asking for feedback from patients to make sure that this new approach is meeting your needs.

Here are answers to some of the frequently asked questions we have received from patients about this new system.


Published on 5th Mar 2024

Diabetes and Ramadan image

Staying safe with diabetes during Ramadan

If you're living with type 1 or type 2 diabetes and plan to fast during the holy month of Ramadan, this free online course will help you to prepare and support you to stay healthy and manage your diabetes safely during this time.

Diabetes UK also has lots of really helpful information on their website to support you during Ramadan (available in Urdu, Bengali, Arabic and English).

Anyone experiencing diabetes-related complications should seek urgent medical advice when they need it.


Published on 5th Mar 2024

The way you book an appointment is changing

The way you book appointments is changing. From Wednesday 3rd January 2024 you will need to be taken through our triage system which is designed to make sure you get the help you need as fast as possible. The triage system means that a team of clinicians will assess your symptoms before giving you an appointment based on your clinical need rather than the time that you contact the surgery. That means that we have done away with the 8.30am rush for appointments! You can call or book online at any time during the day and we can make the appropriate appointment for you. 

How to book from Wednesday 3rd January:

You can book online using the Anima online triage system: Register or Login

Call the practice to be taken through the triage process by one of our team: 0114 233 2803

How will things change for me?

You will have some new ways that you can book an appointment with us through our website but, don’t worry, you can still telephone us or visit the practice if that is what you would prefer.

The biggest benefit is that these changes will mean there will be no more “morning rush” to queue on the telephones. No matter what time you contact us all our appointments will be prioritised by our clinical team based on medical urgency.

Other changes will include:

  • More ways for you to request an appointment.
  • Your case will be assessed by our clinical team who will decide the best plan is for you.
  • If you care for others, you can complete an online request for them quickly and efficiently.
  • You can easily log in to see the status of your request and the outcomes of your current and past appointment requests.
  • You will be asked questions without medical jargon.
  • You don’t need to discuss any medical issues over the phone - you can send an online request helping to improve confidentiality.
  • The system is easier to use if English is not your first language, if you are deaf, or have hearing difficulties.
  • Sometimes a GP is not the best person to help you with your medical concern.  Our clinical team is made up of lots of different specialties and the new system will offer you the best – and earliest appointment for your individual needs.
  • If you do not need to be seen urgently, you will be able to easily choose the most convenient appointment from those available.
  • You will get a text message and email to keep you updated about your appointment times.

When will the new system be launched?

Anima will be launched on Wednesday 3rd January.  As with any new system we may experience teething challenges, but we aim to keep those to a minimum. For more information on Anima please visit https://www.animahealth.com/patients.

Do I need to do anything?

You will need to register to use Anima

https://patients.animahealth.com/signIn

We will send you a message close to when the new system is available to use.

Visit https://www.animahealth.com/patients

To register you will be sent a text message by the practice with a link to Anima. By clicking the link, you can set up an account by using an email address and creating a password. You will then be asked to verify email via the link sent. Then simply enter your own details Name, DOB, Sex, Postcode, Telephone Number, GP practice and NHS number if known. Once an account is created you can then submit you request to the practice.


Published on 29th Dec 2023

Making it easier to get an appointment at North Darnall Health Centre

We want to put an end to the 8am appointment lottery and to make it much easier for you to get the help you need.

That’s why we are making changes which will make getting an appointment easier and fairer.

What is changing?

We are always looking for ways to improve the experience of our patients. 

At the moment some of our appointments are given out on a “first-come, first-served” basis to those who can call the practice each morning at 8am. It’s definitely not the best way of doing things.

That is why we are introducing a new booking system which will get you the help you need more quickly and conveniently. To make this happen we are introducing a new computer system called “Anima” and putting in place a specialist team of health professionals whose job will be to improve the process of getting an appointment at the practice.

We expect to make these changes by the end of this year and will keep patients updated as to our progress.

How will things change for me?

You will have some new ways that you can book an appointment with us through our website but, don’t worry, you can still telephone us or visit the practice if that is what you would prefer.

The biggest benefit is that these changes will mean there will be no more “morning rush” to queue on the telephones. No matter what time you contact us all our appointments will be prioritised by our clinical team based on medical urgency.

Other changes will include:

  • More ways for you to request an appointment.
  • Your case will be assessed by our clinical team who will decide what the best plan is for you.
  • If you care for others, you can complete an online request for them quickly and efficiently.
  • You can easily log in to see the status of your request and the outcomes of your current and past appointment requests.
  • You will be asked questions without medical jargon.
  • You don’t need to discuss any medical issues over the phone - you can send an online request helping to improve confidentiality.
  • The system is easy to use if English is not your first language, if you are deaf, or have hearing difficulties.
  • Sometimes a GP is not the best person to help you with your medical concern.  Our clinical team is made up of lots of different specialties and the new system will offer you the best – and earliest appointment for your individual needs.
  • If you do not need to be seen urgently, you will be able to easily choose the most convenient appointment from those available.
  • You will get a text message and email to keep you updated about your appointment times.

When will the new system be launched?

We plan to launch Anima from the beginning of December 2023.  As with any new system we may experience teething challenges, but we aim to keep those to a minimum. For more information on Anima please visit https://www.animahealth.com/patients.

 

Do I need to do anything?

You will need to register to use Anima

https://patients.animahealth.com/signIn

We will send you a message close to when the new system is available to use.

Visit https://www.animahealth.com/patients

To register you will be sent a text message by the practice with a link to Anima. By clicking the link, you can set up an account by using an email address and creating a password. You will then be asked to verify email via the link sent. Then simply enter your own details Name, DOB, Sex, Postcode, Telephone Number, GP practice and NHS number if known. Once an account is created you can then submit you request to the practice.

Tell us what you think.

We believe that this new way to book an appointment will improve the experience for patients.

However, we want to understand your views so please take our short survey for patients.

Take the survey


Published on 27th Oct 2023

PCS | North Darnall practice is rated ‘good’ by the Care Quality Commission

We are delighted to announce that the PCS | North Darnall practice has achieved a Care Quality Commission (CQC) ‘good’ rating following a recent inspection.

The practice was inspected by the CQC, the independent regulator of health and social care in England, on 19 and 20 July 2023. Overall, the practice is rated as ‘Good’. 

Read More Here

CQC logo
North Darnall Health Centre
 
CQC overall rating
Good

 


Published on 12th Sep 2023